Staffing and Management - Emergency Department

"Why would you recommend EPMG as an EM provider?
"They are responsive to a fast change out. Their quality oversite is excellent. Phone calls returned within the same day."
In what way has EPMG most significantly changed your emergency department?
"They created a group of MDs who are held accountable to standards expected by medical staff. Patient satisfaction. Staff cohesiveness."
What kind of a change have you seen in throughput time?
"EPMG helped implement a Fast Track."
What kind of a change have you seen in patient satisfaction?
"Increased from 31% to 90% - Press Ganey"

Dave Duda, VP of Patient Care Services
Riverside Medical Center-Kankakee, IL

EPMG believes that the emergency department is the "front door" to the local community it serves. We are dedicated to providing quality patient care and building strong hospital relationships. EPMG encompasses a passionate philosophy of approaching each client hospital on an individual basis, recognizing the integral needs and primary objectives of that facility, and then tailoring its services to meet those requirements. We provide care to over 850,000 patients annually and can effectively measure and improve physician-specific patient satisfaction, patient wait-time, diagnosis-specific cost utilization, best practice guidelines, and much more. EPMG believes the following principles are critical to the success of any emergency department:

• The ability to measure critical elements of an emergency medicine practice is central to its ultimate growth and success.
• A successful emergency medicine practice must consistently reach high levels of satisfaction for its patients, medical staff, and its community.
• The medical director of an emergency department must be supported by an infrastructure that provides the tools to build the quality of the emergency department.

EPMG offers a full range of emergency department management and clinical services for the hospitals it serves. These services include but are not limited to comprehensive recruiting and retention programs, credentialing, continuous quality improvement, clinician incentive systems, risk management, emergency department-specific information systems, customer satisfaction programs/complaint management, managed care programs, facility and professional fee coding/billing services.